My husband and I just had two more Phantom Screens installed in our home because we have been so pleased with the first screen we had installed a few years ago. We decided to use Retractable Solutions again because the first installation experience was handled so professionally. Jeff, who sets up the appointment and completes the paperwork, is warm, friendly and efficient. Dave, who installed all three of our screens, is exceedingly meticulous and prideful of his work. One of the last screens we had installed needed a minor adjustment and Dave returned shortly after the installation and corrected the problem. Retractable Solutions is a family owned business in Lansing, MI and they provide their customers with top-notch service. The Phantom Screen is an excellent product and I would only want Retractable Solutions to do our installation.