Service
Customer Care
Customer care equals customer satisfaction.
The ultimate goal at Retractable Solutions is complete customer satisfaction. Our screens are crafted from the finest materials and assembled with care by hand. Factory-trained professionals, experienced in every aspect of installation, custom-fit your Phantom Screens to your home. We deliver superior customer satisfaction by continually meeting your needs and expectations. At Retractable Solutions, we believe our customers deserve the very best.
Service Standards
Committed to providing the best possible service.
Retractable solutions is committed to providing the best possible customer care and attention before and after your purchase. At all times, we are committed to following these service guidelines. We promise to:
- Handle all your inquiries in a friendly, professional, and timely manner.
- Offer you customized solutions that meet your specific screening needs.
- Provide you with written quotes upon request.
- Schedule your screen installation at a mutually agreed upon time.
- Guarantee that our sales and installation professionals always present themselves as representatives of the company.
- Perform installations responsibly and professionally to ensure the integrity of your home.
- Demonstrate the use, service and maintenance of your screen following its installation.
- Review your warranty with you and guarantee your purchase is registered under Phantom’s Corporate Warranty Program.
- Follow up with you to confirm your satisfaction with your products and services.
- Value your ongoing feedback and welcome your thoughts on improving our products and services.
Service
Does your product need service?
For product service or repair, please contact us by phone Monday to Friday - 9:00 am to 5:00 pm EST.
517-485-8243
1-888-742-6866
Hours may vary during the winter season. Saturdays, Sundays and federal holidays, please leave a message. A customer representative will contact you within 24-48 hours of the first business day
Maintenance
Learn how to maintain your Phantom Screens.
Proper maintenance will ensure years of worry free service for your screens.
Click here for Phantom's recommended care and maintenance.
Limited Lifetime Warranty
We stand by our products.
Our limited lifetime warranty ensures peace of mind that you’ll enjoy your retractable screen purchase for years to come.
WARRANTY POLICY